That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
GKAM Support Group, Operations to ensure they are kept up to date with all issues relating to the GKAM Customer accounts Represent the customer in the solution/service development process, ensuring clear communication of customer expectations and requirements Work together to strategically improve the overall competitive advantage of the customer, and maximize the customer’s life time value to DHL Sales/Customer Account Development – Planning and Follow Up Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing account base so that the required account sales results are achieved Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts Implement global and regional account acquisition / development approaches and platforms Display strong skills in global customer analysis to ensure that all customer requirements are being fulfilled Manage and co-ordinate the agreed account initiatives, activities and programs to retain and grow ongoing revenue and profit contributions Develop plans to deny competitor penetration into the accounts Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL Margins/Profitability Assurance Establish and implement a pricing review timetable that ensures improving margins from designated accounts Adhere to regional standards on profit margins and discount guidelines Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too.
We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!
We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!
Main job duties: -To take full leadership, operational and financial responsibility for managing a safe, efficient operational standards and profitable site for the organization and the customer(s), -Take full responsibility for managing and running a safe operation and driving a Safety First Culture with all individuals on site by applying and improving the Safety Standards, -Align Objectives & KPIs applicable to your team and consider how these have an impact on site results, including the required frequency for tracking them, how the results are calculated, ensuring the right ownership of each role in the operation, -Align volume forecast with customer and review monthly resource planning with Operations Manager, developing a work strategy for next month / period, including peaks and valleys' seasons, -Track Site Performance understanding the causes for the gap between them, understanding the financial and customer impact resulted by this gap and address actions with Operations Managers to improve it, -Ensure that Standard Operational Procedures (SOP) and Work Instructions (WI) of operational processes are up to date, available at relevant place for employees and that employees are working according to the standard established, via OMS Confirmation, -Ensure your Shift Managers are properly trained according to their training matrix and enable their training and coaching sessions to enhance their personal development - via training matrix and schedule, -Discuss and approve improvement actions that involve customer requirements and SLA's, additional resources and financial investments with the operations managers, support the team during the implementation of improvement actions, -Promote the continuous improvement culture and sustainability of the program with operations managers and their teams, -Participate in a Monthly Results Meeting with the entire leadership team and employees, presenting the site's results, priorities and promoting engagement within the team, -Control your operational processes (inbound, picking, outbound, etc), fulfilling service level agreeded and deadlines established, -Provide leadership for the site in assessing potential, developing talent and succession planning, lead by example, -Ensure adequate security measures are in place to protect the site premises, including the safety of personnel, DSC assets and of the customer's product, -Maintain processes and required statutory qualifications to ensure compliance with all relevant regulatory and local legal obligations, -Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement, -Conduct regular reviews (e.g. monthly) with customer on operational performance and delivery against the agreed KPIs, -Identify and propose opportunities to grow the business with existing customers, -Support Business Development / Account Management on contractual and commercial issues and customer renewal planning.
. • Sie pflegen eine enge Zusammenarbeit mit anderen Fachabteilungen, insbesondere dem Vertrieb und dem Labor • Sie fördern aktiv die individuellen Potenziale Ihrer Mitarbeitenden durch gezielte Weiterentwicklung, regelmäßige Feedback-, Ziel- und Entwicklungsgespräche • Sie schaffen stabile Teamstrukturen und sind verantwortlich für die Personal- und Einsatzplanung. • Sie analysieren und optimieren kontinuierlich die Arbeitsabläufe, um Effizienz und Qualität zu steigern. • Sie steuern Ihr Team transparent über branchenübliche KPIs (Erreichbarkeit, Bearbeitungszeit, Servicequalität) und behalten die Performance stets im Blick.
Als Experten für IT-Personal und kaufmännische Fachkräfte in der Arbeitnehmerüberlassung und im Dienst- und Werkvertrag, unterstützen wir nationale sowie internationale namhafte Kunden aus der IT-Branche.
Customer Service Representative (w/m/d) Ihre Vorteile: Permanent employment contract in a dynamic company Company pension scheme, travel expenses, accident insurance Direct placement with the client 30 days of vacation, on-site cafeteria, thorough onboarding, and convenient transport links Good transport links, thorough onboarding, development opportunities Trusting collaboration, personal contact, fairness, collegiality, respect, and mutual support Dies werden Ihre Aufgaben sein: Customer order/ forecast entry and open order/backlog maintenance (review, analyse and expedite backlogStock checks and security stock monitoring / maintenanceIdentify, internally escalate and solve any potential delivery problemProactive follow up with customers on purchase ordersBe key interface between customer and factory planning organization to ensure optimal product supply and logistic service performance for the customerLiaise with customer through all steps of the logistic processCustomer claim coordination Ihre Qualifikation: English: Fluent (written & spoken)German: Good working level (written & spoken)Strong interpersonal and telephone communication skillsPragmatic & accountable work style combined with good analytic skills and attention to detailWilling to work according to set proceduresStrive for ownership & task conclusionGood communication skills & good team worker; self-motivated with autonomous work-stylefluency with Excel and experience with data entry and data maintenance in MRP systems ideally OracleBusiness Diploma/College degree (Kaufmännische Ausbildung) or equivalent in e.g. import/export managementIdeally minimum 2 years experience in customer service, inside sales or import/export management, if possible in a similar market environment (electronic component manufacturer or distributor) Interested?
. • Sie pflegen eine enge Zusammenarbeit mit anderen Fachabteilungen, insbesondere dem Vertrieb und dem Labor • Sie fördern aktiv die individuellen Potenziale Ihrer Mitarbeitenden durch gezielte Weiterentwicklung, regelmäßige Feedback-, Ziel- und Entwicklungsgespräche • Sie schaffen stabile Teamstrukturen und sind verantwortlich für die Personal- und Einsatzplanung. • Sie analysieren und optimieren kontinuierlich die Arbeitsabläufe, um Effizienz und Qualität zu steigern. • Sie steuern Ihr Team transparent über branchenübliche KPIs (Erreichbarkeit, Bearbeitungszeit, Servicequalität) und behalten die Performance stets im Blick.
We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge.
Ablage, Dokumentenpflege, Adress- und Terminverwaltung Unterstützung in der Personal-, Lieferanten- und Unterkunftsverwaltung inkl. Reiseorganisation sowie Kommunikation mit Behörden und Institutionen Deine Qualifikationen Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation Berufserfahrung in einer sekretariellen oder administrativen Funktion, idealerweise im Bau- oder Tunnelbauumfeld Strukturierte, sorgfältige und selbstständige Arbeitsweise Organisationsstärke sowie Kommunikations- und Teamfähigkeit Deutschkenntnisse auf min.
YOUR TASKS: Working together as part of the Service KAM Team, reporting to Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities You would work closely transversally with all service areas, operation, sales, legal and Technical Departments to develop various strategies Your role would be to drive sales growth, ensure customer satisfaction, and promote the company's services and win-win claim settlements to the assigned clients High level point of contact for clients, providing coordinated communication (one voice), access to the company’s products and services Manage and develop relationships with clients to understand their business, risks, and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisor Define strategy for assigned accounts (constant process) Review client financials and regularly meets with senior executives to understand their longer-term strategies.
As a fashion and technology corporation, along with our strong team, our ambition is to make online shopping experiences more inspiring and more personal. If you know the Greek market by heart, understand key business drivers, and are eager to learn more about scaling a business locally, you are the perfect match!
We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!
Sachbearbeiter (m/w/d) Customer Serivce Abfertigung Hofmann Personal gehört zu den führenden Personaldienstleistern in Deutschland mit über 40 Jahren Erfahrung. Wir verbinden Menschen mit Unternehmen und schaffen Karrieremöglichkeiten in verschiedensten Branchen.